PRIVACY POLICY

 

At Kidney Mitra, we are committed to protecting the privacy and confidentiality of our users Please read our privacy policy carefully as it outlines how we collect, use, disclose, and protect personal information obtained through our application or website. By accessing or using our application or website, you acknowledge and agree to the practices described in this Privacy Policy. By use of application or website, you express consent to our use and disclosure of your and/or your family members and/or your dependents information in accordance with this Privacy Policy.

We reserve the right to update or modify this Privacy Policy at any time. We will indicate the last updated date at the top of this policy. It is recommended to review this policy periodically for any changes.

 

Information We Collect:

When enquiring, filling forms, Booking a slot/session, on our Mobile application or website, we may collect personal information such as name, contact information (email address, phone number), demographic information, IP Address, Financial information such as bank account or any other payment instrument details, Cookies and any other information voluntarily provided by users through our website.

We may collect health-related information that users provide when using our application or website, such as medical history and records, symptoms, Physical, physiological and mental health condition and other health-related data but not limited to your prescription, test reports, past medical history, etc.

We understand that the Personal Information and/or Sensitive Personal Data or Information is extremely private to you and/or your family members and/or your dependents and assure you that it will be used only for providing required healthcare services as mutually agreed to be rendered by us, and as stated under this Policy.

When you visit our Platform, we may use GPS technology (or other similar technology) to determine your current location in order to determine the city or area you are located within for helping you in the selection of the right provider for the services you wish to avail. While using our Platform, you may also be required to give us access to few files available on your device. In case you do not want us to use your location for the purposes set forth above, you should turn off the location services. We may use your photo gallery or camera only to facilitate the uploading of documents or files in certain flow but we will not access information without your explicit consent. You have the option not to provide us with consent or to subsequently revoke consent, for our use of your device’s camera/file and folders.

 

Use of Information:

We may use the information we collect from you when you respond to a survey or marketing communication, surf the website, or use certain other Mobile app features in the following ways

1. Personalization: We may use the collected information to personalize the user experience and provide tailored content, services, and recommendations.
2. Communication: We may use the provided contact information to communicate with users, respond to inquiries, provide updates, and deliver relevant healthcare information.
3. Improvement: We may use the collected information to improve our website, services, and user experience.
4. Research and Analytics: We may use aggregated and de-identified information for research, analysis, training and statistical purposes to enhance our understanding of healthcare trends and improve our services.

 

Disclosure of Information:

We respect your privacy and hereby declare that we do not transfer and / or disclose your and/or your family members and/or your dependents’ Personal Information and/or Sensitive Personal Data or Information except as under:

1. We may disclose personal information if required by law, regulation, legal process, or government request.
2. To our associates who affiliates to help detect and prevent fraud, identity theft and other illegal activities, correlate related or multiple accounts to prevent abuse of our services; and to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity.

1. To our full time employees and associates on a need to know basis for the purpose of enabling the Company to provide the necessary services to you;
2. With our empanelled healthcare providers on a ‘need to know’ basis for the purpose of enabling the Company to provide the necessary services to you;
3. With your employer or its authorized representatives, if applicable, and on receipt of a formal request from your employer and upon receipt of necessary approval(s).

6. In the event of a merger, acquisition, or sale of our business, personal information may be transferred as part of the transaction, subject to appropriate confidentiality measures.

 

Data Security: 

Our website and Mobile application are scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We implement reasonable security measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, please note that no method of transmission or storage over the internet is completely secure, and we cannot guarantee the absolute security of data

 

Third-party disclosure:

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our Mobile app and website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

 

Third-Party Links:

Our Platform may contain certain advertisements and links to third-party websites. We would like to clarify that we do not control or guarantee the accuracy, safety and integrity of the Personal Information and/or Sensitive Personal Data or Information you provide, if you choose to, share your information with these advertisers and third-party websites. It is, therefore, advised that you go through their terms and conditions and privacy policy before providing any Personal Information and/or Sensitive Personal Data or Information about yourself and/or your family members and/or your dependents on these websites.

 

Consent:

By using our Platform and providing your and/or your family members and/or your dependents’ Personal Information and/or Sensitive Personal Data or Information, you hereby consent to the collection, storage, disclosure, transfer, processing and usage of your and/or your family members and/or your dependents’ Personal Information and/or Sensitive Personal Data or Information by us as per the terms of this Privacy Policy. Kindly frequent this section to keep yourself updated of any changes made by us in the Privacy Policy. You hereby confirm to the Company that you have taken necessary consent from your family members and/or your dependents for submission of their Personal Information and/or Sensitive Personal Data or Information with us.

Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at 

By using our website, you signify your acceptance of this Privacy Policy If you do not agree to the terms of this Privacy Policy, please do not access or use our Platform, avail of services from us, and do not disclose your information to us.